Effective Date: August 1, 2026

At Travesía, every piece is thoughtfully curated and many of our collections feature one-of-a-kind or limited-quantity artisan jewelry. Because of the unique nature of our collections, all sales are final.

We encourage you to carefully review product descriptions, dimensions, and materials before placing your order. If you have any questions, we're always happy to help before you purchase.

Returns, Refunds & Exchanges

We do not accept:

• Returns

• Refunds

• Exchanges

• Order cancellations after an order has shipped

This policy helps preserve the integrity of our collections and ensures every customer receives a new, unworn piece.

If Your Order Arrives Damaged or Incorrect

We carefully inspect every order before it leaves our studio. If your order arrives damaged or you receive the wrong item, please contact us within 5 calendar days of the delivery date.

Email hola@travesiajewelry.com and include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging, if applicable

After reviewing your claim, Travesía will, at its sole discretion, provide one of the following remedies:

• A replacement of the same or similar item, if available

• A comparable replacement item of equal value

• Store credit

Claims submitted after five calendar days may not be eligible for resolution.

One-of-a-Kind Pieces

Many of our pieces are handmade or available in extremely limited quantities. If an approved claim involves a one-of-a-kind item that is no longer available, we may offer a comparable replacement or store credit.

Natural Variations

Because our jewelry is handcrafted using natural stones and artisan materials, slight differences in color, texture, finish, shape, or size are expected. These natural variations are part of the beauty and character of each piece and are not considered defects.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If your package is lost or marked as delivered but cannot be located, we recommend contacting the shipping carrier to initiate a claim. We are happy to assist by providing shipment information when possible.

Questions?

If you have any questions before placing your order, we'd love to help.

Please contact us at hola@travesiajewelry.com.