Effective Date: August 1, 2026

Thank you for shopping with Travesía. Every order is carefully prepared and packaged from our Texas studio with the same attention to detail that goes into selecting each artisan piece.

Processing Time

Orders are typically processed within 2–4 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

During collection launches, holidays, or periods of high order volume, processing times may be slightly longer. If significant delays occur, we will notify you by email.

Shipping Destinations

At this time, Travesía ships within the United States only.

We hope to offer international shipping in the future.

Shipping Methods

Shipping options and rates are calculated at checkout based on your delivery address and selected shipping method.

Once your order has shipped, you will receive a confirmation email with tracking information.

Delivery Estimates

Most domestic orders arrive within 3–7 business days after shipment.

Delivery times are estimates provided by the shipping carrier and are not guaranteed.

Address Accuracy

Please review your shipping address carefully before placing your order.

Travesía is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error, contact us immediately at hola@travesiajewelry.com. We will do our best to update the address before your order ships.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If your package is lost or marked as delivered but cannot be located, we recommend contacting the shipping carrier first. We are happy to assist by providing shipment details or supporting a carrier claim when possible.

Damaged Shipments

If your order arrives damaged, please email hola@travesiajewelry.com within 5 days of delivery.

Please include:

• Your order number

• Photos of the packaging

• Photos of the damaged item(s)

We will review your claim promptly and work with you to resolve the issue.

Order Changes & Cancellations

Because orders are processed quickly, changes or cancellations can only be requested before your order has shipped.

Once an order has shipped, it cannot be canceled.

Contact Us

Questions about shipping?

Email us anytime at hola@travesiajewelry.com.